Posted in Apple

Open Letter to Apple

Really Apple??? Really???!!!!! You were completely surprised????? You had no idea the phone had antenna issues?? You don’t read any blog but your own don’t you???

Oh wait, WE ALL GRIP our phones!! They all loose signal when you use it? WOW!!! I didn’t know that!! It’s the weirdest thing ever, when you pick up your phone, it drops calls. Not just your iPhone, but all phones including the Droid? REALLY???!!! Let’s ask droid users… NOPE.

You receive HUNDREDS of letters that say the reception is better than the 3GS and 3G, REALLY??

WHAT PHONE WHERE?????? In the words of Lewis Black,

“If you work for these f*****s, I want to talk to you”.

STEVE JOBS! Are you listening? Are you that obnoxious and arrogant that you can accept your phone SUCKS and give us a better fix than, oh, we messed up our math, you only get 2 bars everywhere instead of 4, so it’s all AT&T’s fault.


Here’s the letter, you have to read this garbage…. WOW Apple.. I almost want you to refund my iPhone and buy me a HTC Evo 4G, and I don’t even get 4G here in Nashville..

Dear iPhone 4 Users,

The iPhone 4 has been the most successful product launch in Apple’s  history. It has been judged by reviewers around the world to be the best  smartphone ever, and users have told us that they love it. So we were  surprised when we read reports of reception problems, and we immediately  began investigating them. Here is what we have learned.

To start with, gripping almost any mobile phone in certain ways will  reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone  3GS, as well as many Droid, Nokia and RIM phones. But some users have  reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way  which covers the black strip in the lower left corner of the metal band.  This is a far bigger drop than normal, and as a result some have  accused the iPhone 4 of having a faulty antenna design.

At the same time, we continue to read articles and receive hundreds of  emails from users saying that iPhone 4 reception is better than the  iPhone 3GS. They are delighted. This matches our own experience and  testing. What can explain all of this?

We have discovered the cause of this dramatic drop in bars, and it is  both simple and surprising.

Upon investigation, we were stunned to find that the formula we use to  calculate how many bars of signal strength to display is totally wrong.  Our formula, in many instances, mistakenly displays 2 more bars than it  should for a given signal strength. For example, we sometimes display 4  bars when we should be displaying as few as 2 bars. Users observing a  drop of several bars when they grip their iPhone in a certain way are  most likely in an area with very weak signal strength, but they don’t  know it because we are erroneously displaying 4 or 5 bars. Their big  drop in bars is because their high bars were never real in the first  place.

To fix this, we are adopting AT&T’s recently recommended formula for  calculating how many bars to display for a given signal strength. The  real signal strength remains the same, but the iPhone’s bars will report  it far more accurately, providing users a much better indication of the  reception they will get in a given area. We are also making bars 1, 2  and 3 a bit taller so they will be easier to see.

We will issue a free software update within a few weeks that  incorporates the corrected formula. Since this mistake has been present  since the original iPhone, this software update will also be available  for the iPhone 3GS and iPhone 3G.

We have gone back to our labs and retested everything, and the results  are the same— the iPhone 4’s wireless performance is the best we have  ever shipped. For the vast majority of users who have not been troubled  by this issue, this software update will only make your bars more  accurate. For those who have had concerns, we apologize for any anxiety  we may have caused.

As a reminder, if you are not fully satisfied, you can return your  undamaged iPhone to any Apple Retail Store or the online Apple Store  within 30 days of purchase for a full refund.

We hope you love the iPhone 4 as much as we do.

Thank you for your patience and support.


thanks, thanks a lot…

oh yeah… email this two goons:

Press Contacts:
Natalie Harrison

Steve Dowling

via [Apple]